Where is my phone

So I've probably whinged about how shit my phone is before but carphone warehouse were supposed to be sorting me out with a completely different & new model. Now I say they were supposed to be doin that cuz them ppl love to piss about I swear I've cussed off so many ppl in that shop certain ppl don't even wanna deal wiv me when I go in.

Now they aparently ordered the phone last mon, it was supposed to take 3-5 workin days to reach, its now been 7 & still no phone, I swear they must love hearing my mouth or something cuz if I go to their shop 2mrw & they tell me my phone still ain't there I'm gonna loose my mind & jus turn real ignorant. It has to be done I can't take this phone anymore its been like near a year of fuckeries.
Let me tell u what this dumb phone does:

-Randomly puts ppl on hold mid conversation
-When I'm trying to call someone & click on their name it will just choose someone at random & call them, then I'm like who is this?
-Will ring with a black screen so I can't see whose calling, there's no missed call record & I can't answer it either
-When I try to check a text it will go to the last website I visted so I dunno who has text me
-Numbers will get stuck, how the fuck can a number get stuck on a touchscreen phone, wen I've hidden the dial pad??????
Yeah I think those are the most annoyin altho id be here all day if I went through everything.

I really hate when ppl mess me about id like to say I'm a calm person but that will piss me off quick especially when there's no real explanation then ppl try fob you off.

They thought that I was makin up all the problems wiv my phone but now its been discontinued they obviously feel guilty for doubting me that's why they're now givin me a different phone oh & btw when I 1st asked for this particular fone they're givin me they said I cudnt av it cuz it was too expensive (altho its not a new phone...) and offered me some shit phones (that have also been discontinued btw) so now u see why carphone warehouse deserve to hear my mouth.

Omg jus give me my phone then we can draw a line under all this bullshit!